We had a fantastic stay in the Executive Suite for my birthday! The room was incredibly spacious with a wonderful bath tub. Although the breakfast could have been better, the outstanding customer service truly made our experience memorable.

Spacious Stay with Room for Improvement

The Deluxe Suite provided ample space for our family, making it a cozy retreat. Yet, the capped wifi hindered our work needs. Dining options were limited, so plan meals ahead. Overall, a good stay but ensure your connectivity needs are met!

I truly enjoyed my stay at Acacia Hotel Bacolod. The staff were incredibly friendly and attentive, making me feel right at home. The room was spacious and clean, with a lovely view of the nearby area, and the location was perfect, being close to shopping malls and restaurants.

Wi-Fi connection was slow.

Room had an outdated feel, but staff were great.

The staff deserves commendation, particularly Ms. Velasco and Ms. Rose, always smiling and ready to assist. The proximity to the port is a major plus and ensures easy access to the city when needed.

However, the bathroom amenities could greatly improve, specifically with fresher towels and effective exhaust fans.

The room felt spacious with a decent layout, ideal for a family or group. I loved the ample natural light from the large window, creating a welcoming atmosphere. The location sits a bit away from downtown, but heading to nearby malls like Ayala or SM City took just a quick drive, making it convenient. Sadly, the wi-fi connection often dropped, making it tough to stay connected while working. Getting breakfast vouchers daily felt unnecessary and was a bit annoying. The limited selection in the breakfast buffet might not satisfy everyone, especially those with specific tastes. Housekeeping was friendly, but the towels looked worn out and weren't exactly fresh. A couple of them even had some stains. A few more amenities like extra toiletries and a better-maintained fridge would make a big difference. The pool area was a highlight, but some added options for relaxation, like a spa or gym, would enhance the experience.

The accommodating staff at Acacia Hotel Bacolod ensured my stay was pleasant. I enjoyed the cleanliness of my room, which featured a lovely view of the sea. The breakfast was delightful, offering a generous selection that suited my taste perfectly.

Parking was limited.

The Wi-Fi is capped, which was a frustration for working travelers!!! The outdated furniture and dusty room left a lot to be desired!!! A more reliable hot water supply is necessary for a more comfortable stay!!!

We found the hotel grounds spacious and enjoyed relaxing by the wave pool. The large windows in our Deluxe Twin Room provided great natural light, making it inviting for our family of grown kids to unwind after busy days exploring Bacolod.

My kids wished for more varied breakfast options.

Impeccably clean and outstandingly friendly service with a soothing ambiance.

We stayed in the Executive Suite for my birthday, and it was awesome! The room was spacious with a lovely bath tub, which made it feel luxurious. The staff went above and beyond to make our stay special. There was also complimentary coffee, which was a nice touch. Just wish the breakfast options were a bit better to match the room's vibe. But overall, a comfy place to chill and celebrate!

an oasis of relaxation with a fantastic pool!

huge pool, free bottled water

limited bathroom tissue

delightful family vacation with friendly staff and easy access to malls

Loved the helpful staff, prompt assistance, and proximity to malls. The breakfast offered unlimited coffee and jam—simple but satisfying! Great for group trips or family stays!